Where did it all go so right? Learning from excellence for quality improvement


Regional venue
Sixways Stadium, Warriors Way, Hindlip, Worcester WR3 8ZE


Safety in healthcare has traditionally focused on avoiding harm by learning from error, but this approach may miss opportunities to learn from excellent practice. We tend to regard excellence as something to gratefully accept, rather than something to study and understand. Our preoccupation with avoiding error and harm in healthcare has resulted in the rise of rules and rigidity, which in turn has cultivated a culture of fear and stifled innovation. It is time to redress the balance. Studying excellence in healthcare can create new opportunities for learning and improving resilience and staff morale.